I received a gift purchased from Louis Vuitton. Can I exchange or return it?

You may exchange a Louis Vuitton item received as a gift.

Policy

• Only the original purchaser may request a refund of the purchase.
• Refunds are issued only to the original method of payment.
• Items purchased in-store cannot be returned or exchanged online or through Client Services. We invite you to visit a Louis Vuitton store in person.
• When a gift is exchanged or returned, a notification indicating this action will appear in the purchaser’s MyLV account.

What is required to exchange my Louis Vuitton gift?

• Please ensure you retain the original invoice or gift receipt, along with the original packaging and documentation, as they are required for any return or exchange.

Where can I exchange my Louis Vuitton gift?

• Exchange your gift in person within any Louis Vuitton store.
• Online purchases: Contact our Client Services, where a Client Advisor will gladly assist you with returning the product by courier and selecting the perfect alternative.