How do I return or exchange my online order?

At Louis Vuitton, we hope you are delighted with your purchase. However, if you intend to exchange or return your order please review the following. 

Policy

• Complimentary exchanges and returns within 30 days of delivery.
• Item must be in perfect sellable condition.
• Include original invoice, packaging, leaflets and certificates.
• Personalised items cannot be exchanged or returned.
• All returns are to be sent via DHL, using the shipping label provided by Louis Vuitton.
  • We cannot be held responsible for the parcel being lost in transit and shipping charges will not be reimbursed when sent from another carrier.

How to Register your Return/Exchange:

Register your exchange or return online by following the below steps, or alternatively contact Client Services for assistance.

1. Access your MyLV account online, under "My purchases", select "Request an exchange/return" on the relevant product and follow the steps.
2. Once the return or exchange is confirmed, follow the steps below to return the initial product.
3. The exchanged product will be shipped upon receipt and validation of the return item.​​​​​​

Prepare your package:

• Place your item in its original packaging along with the original receipt.
• Affix the DHL label, included within your order, on your package: Cover old address labels with the new label, do not seal your package (this will be done upon collection).

Schedule your DHL collection:

• Visit the link DHL - Schedule a Pickup to schedule a collection, or contact DHL directly on 13 14 06
• "Do you need to create a shipping label" - Select NO
• Input the 10-digit waybill number printed on the DHL label provided (located underneath the barcode)
• Input your preferred collection address and collection date

For online courier returns, kindly allow up to 30 days for processing. You may also return your online purchase directly to a Louis Vuitton Store.

Should you require further information, please contact Client Services on 1300 582 827 where one of our Client Advisors would be delighted to assist you.