How to return a Louis Vuitton product ordered online or by phone?

Online and mail order purchases can be returned within 30 days of purchase (except for products hotstamped with initials or My LV Heritage orders which are not returnable, and watches & fine jewellery which are only exchangeable for an item in the same category).

Please undertake the following steps to ensure a more efficient processing of your return:

Contact Client Services on 1300 582 827
Place your product in its original packaging and condition along with the original receipt and returns & exchanges voucher below into a parcel and seal accordingly.
Your Client Services Advisor will offer you the following shipping options:
Receive via email or mail a packing voucher from our logistics carrier, as well as providing you with appropriate contact details that will allow you to arrange pickup with them for shipment back to us. This is a complimentary service.
You may ship your return or exchange via another method of your choice, however should you choose not to use our voucher and ship independently, we cannot be held responsible for packages lost in transit, and shipping costs will not be reimbursed.
Upon receipt of your return, and subject to inspection by Quality Services, we will proceed to exchange or return per your request
All returns must be in their original packaging and in perfect saleable condition (unused and complete with all labels, leaflets, accessories etc.) and have the original receipt attached.

Louis Vuitton will do its best to process your return as quickly as possible, which should not normally exceed 30 days.

Louis Vuitton acknowledge that its exchange and return policies do not in any way override Louis Vuitton’s obligations in relation to any statutory warranties, and conditions, which are implied into the supply of any Louis Vuitton product such as in relation to the goods being of merchantable quality, or fit for the purpose for which they have been provided. For more information please contact Client Services on 1300 582 827.


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