Legal & Privacy
Louis Vuitton Australia Pty Ltd - Privacy Policy
This Privacy Policy applies to the activities of Louis Vuitton Australia Pty Ltd. (“LVA”) ABN 41 005 918 678. LVA takes the privacy of the information about customers of Louis Vuitton and users of the louisvuitton.com website (the “Site”) very seriously.
By providing your personal information (eg name, address, telephone number, email address, date of birth, gender, credit card details, country of residence, nationality, and any other personal information you submit to LVA) (“Personal Information”) to our representatives through our stores (including through telephone calls with in-store Client Advisers), our Customer Department or the Site, you signify your acceptance of this Privacy Policy. If you choose to collect your goods purchased online via our Click & Collect service, you agree that (i) you will produce your identity document (with your photo), your credit card and the receipt for the purchase to our in store staff, and (ii) we will collect and process your personal information contained in such documents, to enable us to conduct authentication or identity checks. Please read the following policy to understand how we will treat your Personal Information.
1. Your Personal Information is important
We recognise that your privacy is very important and LVA is committed to protect your privacy. We will not collect and use your Personal Information as set out below unless you provide your Personal Information to us voluntarily. We will also comply with the requirements of the Australian privacy legislation.
2. Children Privacy
We do not sell or ship any items ordered through the Site directly to anyone we know to be under the age of 18. If you are under the age of 18, you should use the Site only with the involvement of a parent or guardian and should not submit any Personal Information to us.
3. Collecting Your Personal Information
We request Personal Information from you when you:
- register your Personal Information for the purpose of creating an account in our site or requesting our Newsletters;
- participate in a promotion or other website feature;
- request a catalogue;
- request to receive any marketing, promotional or other types of communications;
- purchase through our store or site;
- make enquiries or comments through our Customer Department;
- interact with our sales staff, including through any third party apps such as WhatsApp or WeChat;
- collect your goods purchased online via our Click & Collect service;
You have no obligation to provide any information requested by us. However, if you choose to withhold requested information, we may not be able to provide you with any goods and services that depend on the collection of this information (particularly where our collection of this information is required by law).
4. Using Your Personal Information
LVA does not routinely disclose Personal Information, and except as otherwise set out in this Privacy Policy or as otherwise notified to you from time to time, including any collection statement, will not use or disclose any information about you without your consent, unless it is to be used for the following purposes:
- to improve our understanding of your interests, concerns and preferences
- to provide you with further information about our new products, events, changes to our website, service updates, special offers and promotions;
- to record statistical data for marketing analysis;
- to communicate with you about your purchase, account information, or customer service needs; and/or
- to better respond to your customer service enquiries or provide you with a service which you have requested.
We may contact you at the email address or any other contact methods which you provide to us for the purposes listed above.
5. Marketing Opt--out
We may contact you from time to time for marketing and promotional purposes by email, mail or phone. Subject to your rights to opt out from receiving such contact, your consent is provided on an ongoing basis. If you would rather not receive any promotional or marketing correspondence from us, you can let us know and we will not contact you further for these purposes. If you wish to opt out of receiving electronic marketing and promotional messages, simply follow the unsubscribe instructions on the message that you have received. Otherwise, you can opt out by contacting the Privacy Officer by writing to the attention of the Privacy Officer, Level 4, 70 King Street, Sydney NSW 2000, Australia. Unsubscribe requests originating from electronic messages will be honoured within five (5) working days. We will deal with all other requests as soon as reasonably possible.
Subject to Clause 7, your election not to receive promotional and marketing correspondence from us will not preclude us from: (a) corresponding with you by email or otherwise, regarding your existing or past relationship with us, (b) accessing and viewing your Personal Information in the course of maintaining and improving our database and the Site; or (c) using your Personal Information otherwise in accordance with this Privacy Policy.
6. Sharing Your Personal Information
For the purposes mentioned above and for reporting purposes, your Personal Information may be shared with our group companies either in Australia or overseas including the countries listed in Appendix A to this Privacy Policy. Also, in order to operate the website or deliver a service, your Personal Information may also be shared with service providers, suppliers and other third parties or non-LVA group companies either in Australia or overseas, including the countries listed in Appendix A. We will provide our preferred service providers with the information they need to perform their services and work with them to respect and protect your Personal Information. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for unauthorised purposes.
To the extent you interact with us through third party apps such as WhatsApp or WeChat, the terms of use of such apps will apply in relation to your use of the apps. LVA does not accept any responsibility for use of such apps. To the extent LVA collects personal information from you in the use of such apps, LVA will use and handle such information in accordance with this Privacy Policy.
We may share your Personal Information with our legally affiliated entities. If LVA is merged, or in the event of a transfer of our assets, Site or operations, LVA may disclose or transfer your Personal Information in connection with such transaction.
LVA may also disclose your Personal Information where we believe it necessary to implement our terms of service or to protect the rights, property or personal safety of another LVA customer, any member of the public or LVA.
Please note also that LVA may use overseas facilities, including in the countries listed in Appendix A, to process or back up its information. As a result, we may transfer your personal information to these overseas facilities for storage.
By accepting this Privacy Policy, you acknowledge and consent to the disclosure of your Personal Information to overseas recipients as set out in this Clause 6. You acknowledge that if an overseas recipient handles the information in breach of the Australian Privacy Principles, LVA will not be accountable under the Privacy Act and you may not be able to seek redress under the Privacy Act or in the jurisdiction where the overseas recipient is located.
Other than as otherwise set out in this Privacy Policy, LVA will disclose specific information without your permission only when required or authorised by law, or in good faith believe that such action is necessary to investigate or protect against suspected criminal activities to our customers, visitors, associates, or property (including this Site), or to others.
7. Accessing, Modifying or Deleting Your Personal Information
If you wish to access or modify your Personal Information in our database, or update Personal Information that is inaccurate or out of date, please send your request in writing to the attention of the Privacy Officer, Level 4, 70 King Street, Sydney NSW 2000, Australia. We will make reasonable efforts to service your request in a timely manner. If you wish to have your Personal Information deleted, please let us know in the same manner as referred to above and we will take reasonable steps to delete it unless we need to keep it for legal reasons.
8. Protecting Your Personal Information
We will endeavour to take all reasonable steps to ensure your Personal Information is kept confidential and secure, and to take appropriate technical and organizational measures to prevent unlawful or accidental destruction, accidental loss, unauthorized disclosure or access or other unlawful forms of processing are implemented.
For users of the Site, however, please note that due to the open nature of the Internet, we cannot guarantee that any of your Personal Information stored in our servers, or transmitted to or from a user, will be free from unauthorized access, and we cannot be responsible for any theft or loss of, unauthorized access or damage to, or interception of any data or communications. By using the Site, you acknowledge that you understand and agree to assume these risks.
We will not rent, trade, distribute or sell any Personal Information that you give us to any third party unless we receive your prior consent.
9. Cookies
For users of the Site, please note that LVA may deposit “cookies” in your computer in order to identify you. Cookies are small data text files that are sent from a server computer during a browsing session. Cookies are typically stored on the computer’s hard drive and are used by web-sites to simulate a continuous connection to the site. Security measures have been employed to prevent unauthorized access to visitor data. However, visitors acknowledge that LVA does not control the transfer of data over telecommunication facilities including the Internet. Therefore, LVA will not be responsible for any breach of security or the unauthorized disclosure or use of any such data on the Internet. You may configure your browser to reject cookies. This may mean you may not be able to take full advantage of the services on the website.
10. Registration Information
Our Site contains areas where you can submit information to us (such as our registration service), and we also have features (such as cookies and performance tracking technology) that automatically collect information from the visitors to our Site. During the registration process, you must provide us with a password, your name, address and a valid email address. It is your responsibility to keep your password strictly confidential.
11. Employee Information
Employee records are not generally subject to the Privacy Act 1988 and therefore this Privacy Policy does not apply to the handling of information about employees by LVA. For information about our practices relating to employee information please contact us directly.
12. Changes to this Privacy Policy
Our privacy practices will be continuously assessed against new technologies, business practices and our customers’ needs. As we update and diversify our services, our Privacy Policy may evolve. LVA reserves the right to change its Privacy Policy at any time and notify you by posting an updated version of the policy on the website. The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change. Please check this page or send your request in writing to the attention of the Privacy Officer, Level 4, 70 King Street, Sydney NSW 2000, Australia for updates on our Privacy Policy periodically.
13. Problems, queries or complaints
If you have any queries relating to our Privacy Policy, please send your request in writing to the attention of the Privacy Officer Level 4, 70 King Street, Sydney NSW 2000, Australia.
You may also contact us at the details above if you have a complaint about how we have handled your information. We will investigate your complaint and will use reasonable endeavours to respond to you in writing as soon as possible. If we fail to respond to your complaint within a reasonable time or if you are dissatisfied with the response that you receive from us, you may have the right to make a complaint to the Office of the Information Commissioner.
APPENDIX A
COUNTRIES IN WHICH OVERSEAS RECIPIENTS ARE LIKELY TO BE LOCATED
Aruba ; Austria ; Bahrain ; Barbade ; Belgium ; Bermuda ; Brazil ; Canada ; Chile ; China ; Colombia ; Czech Republic ; Denmark ; Dominican Republic ; Finland ; France ; Germany ; Greece ; Guam ; Hong Kong ; Hungary ; India ; Indonesia ; Ireland ; Israel ; Italy ; Japan ; Kazaakhstan ; Kuwait ; Lebanon ; Luxembourg ; Macau ; Malaysia ; Mexico ; Mongolia ; Morocco ; Netherlands ; New Zealand ; Norway ; Panama ; Philippines ; Poland ; Portugal ; Qatar, Romania ; Russian Federation ; Saipan ; Saudi Arabia ; Singapore ; South Africa ; South Korea ; Spain ; Sweden ; Switzerland ; Taiwan ; Thailand ; Turkey ; Ukraine ; United Arab Emirates ; United Kingdom ; Uruguay ; United States of America ; Vietnam.
LOUIS VUITTON MALLETIER TERMS OF USE FOR AUSTRALIA
Louis Vuitton Australia Pty Ltd - Effective immediately
Preliminaries
PLEASE READ CAREFULLY
This Terms of Use Agreement (this “Agreement”) is a legal agreement between you and Louis Vuitton Australia Pty Ltd (“LVA”, “we”, “us” or “our”) providing, among other things, the terms and conditions for your use of our Website www.louisvuitton.com (the “Site”).
We may from time to time modify these terms of use and will post a copy of the amended Agreement at www.louisvuitton.com. If you do not agree to, or cannot comply with, the Agreement as amended, you should not use the Site. You will be deemed to have accepted the Agreement as amended if you continue to use the Site after any amendments are posted on the Site.
The Site is operated by Louis Vuitton Malletier, a French société anonyme having its registered office at 2, rue du Pont Neuf, 75001 Paris, Tel: +33 1 55 80 32 00, France, with a share capital of 21 119 700,00€, and registered in the Companies Register (RCS) for Paris under number B 318 571 064 (“LVM”). However, all matters in connection with this Agreement relate, and should be directed to us only.
THIS AGREEMENT CONTAINS WARRANTY AND LIABILITY DISCLAIMERS. BY USING THIS SITE, YOU ACCEPT AND AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT WITHOUT ANY RESERVATIONS, MODIFICATIONS, ADDITIONS, OR DELETIONS. IF YOU DO NOT AGREE TO THE TERMS OF USE CONTAINED IN THIS AGREEMENT, YOU ARE NOT AUTHORIZED TO USE THE SITE. YOU MAY BE DENIED ACCESS TO THE SITE WITH OR WITHOUT PRIOR NOTICE IF YOU DO NOT COMPLY WITH ANY PROVISION OF THIS AGREEMENT.
1. AUTHORIZED USERS
1.1 Age Requirement; Authority. In order to use the Site, you must be at least 18 years of age. You represent that (i) you have read and understood, and that you agree to be bound by, this Agreement and (ii) you are at least 18 years old. If you do not agree to, or cannot comply with, any of the terms and conditions of this Agreement, please do not check the acceptance box and do not attempt to access this Site.
2. LICENSE TO USE THE SITE
2.1 Grant of License. LVA grants to you a limited, non-exclusive, non-transferable, personal, non-commercial license to access and use the Site. LVA reserves all right, title and interest not expressly granted under this license to the fullest extent possible under applicable laws. ANY USE OF THE SITE NOT SPECIFICALLY PERMITTED UNDER THIS AGREEMENT IS STRICTLY PROHIBITED.
2.2 Restrictions. You agree that you will not: (i) use the Site to reproduce copyrighted material; (ii) copy, store, edit, change, prepare any derivative work of or alter in any way any of the content provided on this Site; or (iii) use our Site in any way that violates the terms of this Agreement.
3. SITE INFORMATION AND PRODUCTS
3.1 Information. We try to ensure that the information posted on the Site is correct and up-to-date. We reserve the right to change or make corrections to any of the information provided on this Site at any time and without any prior warning. We cannot, and do not, guarantee the correctness, precision, thoroughness or completeness of any of the information available on this Site, nor will we be liable for any inaccuracy or omission concerning any of the information provided on this Site.
3.2 Products. Louis Vuitton products are sold exclusively through Louis Vuitton boutiques all over the world. Prices stated on the Site are Australian prices only (inclusive of GST). Any purchase from other boutiques or websites is made entirely at the risk for the purchaser, particularly with regard to the authenticity to such items.
4. PROHIBITED ACTS
By using this Site, you represent, warrant and covenant that you will not: (a) impersonate any person or entity or misrepresent your affiliation with any other person or entity; (b) engage in spamming, flooding, harvesting of e-mail addresses or other personal information, spidering, “screen scraping,” “database scraping,” or any other activity with the purpose of obtaining a list of users or other information, or send chain letters or pyramid schemes via the Site or; (c) attempt to gain unauthorized access to other computer systems through the Site. You agree that you will not use the Site in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site.
5. COPYRIGHTS
As between you and LVA, you acknowledge that LVA owns or has a license to all title and copyrights in and to the content provided on this Site. All title and intellectual property rights in and to the licensed content provided on this Site is the property of the respective content owners and may be protected by the applicable copyright or other intellectual property laws and treaties and subject to use restrictions under such laws or treaties.
6. TRADEMARKS AND THIRD-PARTY TRADEMARKS
Louis Vuitton ® is a registered trademark of LVM, as well as all the other related trademarks and certain other LVM trademarks, service marks, graphics, and logos (collectively, the “LVM Trademarks”) used in connection with the sale and distribution of LV products. The Site may contain third-party trademarks, service marks, graphics, and logos. You are not granted any right or license with respect to the LVM Trademarks or the trademarks of any third party.
7. PRIVACY POLICY
CLICK HERE TO SEE SEPARATE PRIVACY POLICY (as per Australian Law).
8. TERM
This Agreement will remain effective until terminated by you or terminated by us.
9. DISCLAIMERS
9.1 THIS SITE (INCLUDING ALL ITS CONTENT) IS PROVIDED TO YOU “AS IS”. ANY USE OF THIS SITE IS AT YOUR OWN RISK. YOU MAY HAVE CERTAIN RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW AND OTHER APPLICABLE CONSUMER LAWS. THE TERMS OF THE AGREEMENT DO NOT AFFECT ANY SUCH RIGHTS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LVA DISCLAIMS ALL WARRANTIES, CONDITIONS AND REPRESENTATIONS EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON INFRINGEMENT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, LVA MAKES NO REPRESENTATION OR GUARANTEE THAT THIS SITE WILL BE FREE FROM LOSS, DESTRUCTION, DAMAGE, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, AND LVM DISCLAIMS ANY LIABILITY RELATING THERTO.
9.2 TO THE MAXIMUM EXTENT PERMITTED BY LAW, LVA MAKES NO GUARANTEES, REPRESENTATIONS, OR WARRANTIES THAT USE OR RESULT OF THE USE OF THE SITE (INCLUDING ALL OF ITS CONTENT) IS OR WILL BE ACCURATE, RELIABLE, CURRENT, UNINTERRUPTED OR WITHOUT ERRORS. WITHOUT PRIOR NOTICE, LVA MAY MODIFY, SUSPEND OR DISCONTINUE ANY ASPECT OR FEATURE OF THIS SITE OR YOUR USE OF THIS SITE. IF LVA ELECTS TO MODIFY, SUSPEND OR DISCONTINUE THE SITE, IT WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY.
9.3 YOU ACKNOWLEDGE THAT YOUR SUBMISSION OF ANY INFORMATION TO US IS AT YOUR OWN RISK. LVA DOES NOT ASSUME ANY LIABILITY TO YOU WITH REGARD TO ANY LOSS OR LIABILITY RELATING TO SUCH INFORMATION IN ANY WAY.
9.4 SOME OF THE CONTENT AVAILABLE THROUGH THE SITE MAY INCLUDE MATERIALS THAT BELONG TO THIRD PARTIES. YOU ACKNOWLEDGE THAT LVM ASSUMES NO RESPONSIBILITY FOR SUCH CONTENT.
10. LIMITATION OF LIABILITY
TO THE FULL EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE RESPONSIBLE FOR ANY LOSSES THAT WERE NOT REASONABLY FORESEEABLE. NOTHING ON THIS SITE CONSTITUTES THE GIVING OF ADVICE OR A RECOMMENDATION OF ANY KIND. YOU SHOULD OBTAIN QUALIFIED PROFESSIONAL ADVICE BEFORE ACTING ON THE BASIS OF ANY INFORMATION ON THE SITE.
11. INDEMNITY
YOU WILL INDEMNIFY AND HOLD LVA, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS AND LICENSORS HARMLESS WITH RESPECT TO ANY SUITS OR CLAIMS ARISING OUT OF (I) YOUR BREACH OF THIS AGREEMENT, INCLUDING BUT NOT LIMITED TO, ANY INFRINGEMENT BY YOU OF THE COPYRIGHTS OR INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD PARTY; OR (II) YOUR USE OR MISUSE OF THE SITE, EXCEPT TO THE EXTENT ANY SUITS OR CLAIMS ARISE DUE TO THE NEGLIGENCE, WILFUL MISCONDUCT OR BREACH OF THESE TERMS BY LVA.
12. GENERAL
12.1 You will be responsible for providing the dial-up, DSL cable modem or other form of Internet access and any other hardware and software necessary to access and use the Site.
12.2 The Site may present links to third-party Web sites not owned or operated by us. We are not responsible for the availability of these third-party sites or their contents. You agree that we are not responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with your use of or reliance on any content of any such third-party site or goods or services available through any such third-party site.
12.3 The Site is owned by LVA and is protected by any applicable copyright laws and international treaty provisions. You will not sublicense, assign, or transfer the license granted to you under this Agreement. Any attempt to sublicense, assign, or transfer any of the rights, duties, or obligations in violation of the provisions of this Agreement is void.
12.4 If you know of, or suspect, copyright infringement, please send a notice to LVA at Level 4, 70 King Street, Sydney NSW 2000, Australia.
12.5 This Agreement will be governed by the laws of New South Wales. The non-exclusive jurisdiction for any claim, action or dispute with LVA or relating in any way to your use of the Site will be in the courts of New South Wales and the venue for the adjudication or disposition of any such claim, action or dispute will be within the State of New South Wales.
12.6 LVA may send notices to you with respect to your use of the Site by sending an email message to the email address listed in your Account Information, by sending a letter via mail to the contact address listed in your Account Information, or by a posting a note on the Site when you access your account. You agree that we may provide notice to you through such means. Unless otherwise stated in the notices, the notices will become effective immediately.
12.7 General Contact Information. For questions regarding our products or this Site, please contact us at Level 4, 70 King Street, Sydney NSW 2000, Australia.
YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT AND WILL BE BOUND BY THESE TERMS AND CONDITIONS. YOU FURTHER ACKNOWLEDGE THAT THIS AGREEMENT REPRESENTS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN US AND THAT IT SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT ORAL OR WRITTEN AND ANY OTHER COMMUNICATION BETWEEN US RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT.