9.1 In addition to your legal rights, we operate an exchange policy for our customers in respect of items delivered (other than personalised goods), subject to the following conditions:
Within 30 days following the date of delivery or, for Click & Collect orders, collection from store, you may choose to:
9.1.1 If you have changed your mind about an item, you must return the items in question in their original packaging, complete with any related accessories or instruction booklets, labels, protective covers and boxes, together with the original invoice and the Return Voucher. Items other than perfumes should be returned to the following address: Louis Vuitton Client Services, 70 King Street, Basement, Sydney NSW, 2000, Australia.
- To return perfume, we will provide a complimentary collection service, whereby we will collect the item(s) you wish to return from your preferred address. To do so, you must call our Client Service team on: +1300 582 827 and they will arrange the date and time for collecting your item(s).
- You should not attempt to return any perfume without first contacting our Client Service Team.
9.1.2 You can also exchange your products within our stores in Australia and abroad (with the exception of India, Russia, Ukraine, China, Brazil, Lebanon, Argentina or Mexico. Special regulations are applied in Korea, Taiwan and Venezuela). Please note that, in order for a store to accept a product for exchange, the store should have this product category in its offer. For example, men's shoes are exchangeable only in Louis Vuitton stores with a men's shoe offer. Our stores offer can be checked on our website under the STORES section.
No exchange will be offered for goods that are returned by the customer incomplete, damaged or soiled. You must take reasonable care of the goods if you wish to return them exercising your consumer rights under this section. For shoes in particular, we highly recommend that you try your Louis Vuitton shoes on a clean floor which would not alter the sole; such as a carpeted surface. As an exception to the foregoing, perfumes may be exchanged in any of our stores in Australia (even if that store does not have perfume in its product category) but may not be exchanged abroad.
9.2 In the event that goods are exchanged, the initial sale will be cancelled. The new transaction payment will be set off against the amount of the preceding sale. Any credit balance will be either re-credited directly to your bank account or a credit card or a credit note will be issued to you. Any additional payment will be debited directly from your credit card.
9.3 In the event that goods are exchanged by post, the new sale will be subject to these conditions.
9.4 Nothing in this clause 9 will affect your rights referred to in clause 8.4.4 above. This exchange policy is in addition to those rights and is not intended to exclude or limit those rights.