Find out more about Louis Vuitton

Should you require information or help, please contact our Client Services on 1300 582 827.
Our specialised advisors would be delighted to assist you, and can also offer styling advice or
gift suggestions.
Our Client Services can also be contacted by using the contact form on our website or on Twitter at @LVServices.

The Louis Vuitton website presents the entire current collection of handbags, travel bags, wallets and small leather goods, fashion jewellery, belts, scarves and accessories, sunglasses, shoes, agendas, books and writings, timepieces, fine jewellery and ready-to-wear.
Discover the complete Louis Vuitton product offer by clicking on the MEN or WOMEN tab on au.louisvuitton.com
Should you require further information please do not hesitate to contact our Client Services on 1300 582 827 where one of our dedicated Client Service advisers will be happy to assist you.

1. In our stores

Louis Vuitton items are sold exclusively within our own store network around the world. You can visit our website to see the full list of our stores with opening hours and contact details at au.louisvuitton.com in the stores section.
If you have any further queries please contact Client Services on 1300 582 827.

2. Online and Mail Order

Louis Vuitton items are also available exclusively to purchase online or via our Mail Order service.
Browse and purchase our collections at au.louisvuitton.com or contact Client Services on 1300 582 827.

Louis Vuitton refills are exclusively available to purchase in Louis Vuitton stores, online on our website au.louisvuitton.com, or by contacting Client Services on 1300 582 827.

The Louis Vuitton leather goods collections are exclusively produced in our workshops located in France, Spain and the United States. 
Manufacturing our footwear and Ready-to-Wear collections takes place in France and Italy. 
Our watches are exclusively made in timepiece workshops in Switzerland. 
Our Jewellery collections are realised in France, Italy and Switzerland. 
Sunglasses are manufactured in France and Italy.
In all of these workshops, the choice of the finest materials, experienced craftsmen and the extreme care devoted to all manufacturing phases of our items, perpetuate and renew our tradition of excellence and refinement.

Louis Vuitton offers a unique painting service only for hard sided Monogram or Damier Canvas luggage. This service is free of charge and can be requested in any Louis Vuitton store.

Louis Vuitton also proposes a unique hotstamping service only for small leather goods, luggage tags and soft-sided luggage bags.

You will find a preview of this service in each product file of the relevant products on au.louisvuitton.com.

This service is free of charge and can be requested in any Louis Vuitton store, on www.louisvuitton.com.au when placing an order or by phone through Client Services when placing an order.

Louis Vuitton also designs some iconic shapes with the Mon Monogram offer. You are invited to choose and to personalise your favourite piece with initials and stripes choosing between the 17 colours offered and creating one of the 200 million different combinations possible.

A preview of this personalisation offer is available in each product sheet of the relevant products on au.louisvuitton.com.

You will find in the ‘Find a Store’ section, a little ‘Mon Monogram icon’ in the store page of the stores offering this service. You can also place a Mon Monogram order on au.louisvuitton.com.

Should you require further information please contact your nearest store or Client Services on 1300 582 827.

Our craftsmen will on request customise Louis Vuitton products, namely trunks, soft-sided luggage and certain accessories.
If interested, do not hesitate to contact your closest store or our Client Services, which will provide you with more information on the feasibility of your special order.

You will find all of the maintenance recommendations in each product sheet through the product care link.

Should you need to have your Louis Vuitton product repaired, please vist your nearest Louis Vuitton store. Our sales assistants will be glad to assist and advise you.
The STORES section on au.louisvuitton.com allows you to find your nearest store and all the practical information you may need: opening hours, address and product categories available in each store.

All Louis Vuitton products are handmade and request the highest level of craftsmanship not only for production but also for repairs. In order to guarantee the quality of these repairs, Louis Vuitton does not propose spare parts. If you require further information, please contact the repairs department of any Louis Vuitton store or Client Services on 1300 883 880.

Our advisors are at your disposal. Please contact Client Services on 1300 582 827 from 9:00am - 6:00pm Monday to Sunday(Australian Eastern time). Our advisors will be glad to assist you.

• Once you have chosen your products, add them to your cart by clicking on « Add to Shopping Bag ».
• To finalise your order and proceed to the payment, click on «Purchase».
• The order process has 4 stages:

1. Register by creating your own account or login, with your email address and password.
2. Fill in the delivery information: receiver’s name and address and select your delivery method.
3. Fill in the payment information.
4. Review your order and submit it.

Louis Vuitton will send you several emails during the order process to keep you informed about the different stages of your order.
In addition, your personalised account on My LV will allow you to track your order status. Should you require more information or assistance, please contact Client Services on 1300 582 827. 

Payments can be made by debit and credit card, or Paypal.
Bank transfer is available if making a purchase through our Mail Order service. For this, please contact Client Services on 1300 582 827.
Accepted credit cards are Visa, Mastercard and American Express.
Your bank will be approached for authorisation.
Should you require more information or assistance, please contact Client Services on 1300 582 827.

All transactions are secured. The Louis Vuitton website is provided with an SSL encryption system to protect personal and payment data.
Louis Vuitton does not keep any credit card information.

Louis Vuitton only offers delivery in the country where the order has been placed online or by phone.

Orders can be delivered to your address or one of our stores through the Click & Collect service. PO boxes will not be accepted.

• Louis Vuitton offers you the possibility to make a gift to the person of your choice and have it delivered directly.
• When processing the order, you will be able to add a personalised message with the gift.
• In order to ensure a high quality service, our Client Service advisors may contact you about your order.

For details, please consult the general terms of sale in the Legal information section, or contact Client Services on 1300 582 827.

Standard Delivery

The expected time for standard delivery is 3 to 5 business days following order placement. Shipping charges for standard delivery orders are complimentary.
*For shipments to remote and rural areas including, but not limited to regional Northern Territory, Queensland and Western Australia addresses please allow up to 7 business days for delivery.

Overnight Delivery

If overnight delivery is requested, your order will be prioritised and will arrive the next business day (Mon-Fri excluding public holidays) from the time you receive email shipping confirmation. Please note overnight orders placed after 3:00 PM AEST, or anytime Saturday or Sunday may not be processed until the following business day. This service is only available to selected postcodes and is not available for Mon Monogram orders.

Same Business Day Delivery

If same business day delivery is requested, your order will be prioritised with expected arrival before 6pm on the same business day (Mon-Fri excluding public holidays) you receive an email shipping confirmation. Please note same business day orders placed after 12:00 PM AEST, or anytime Saturday or Sunday may not be processed until the following business day. This service is presently only available to selected Sydney Metropolitan post codes and is not available for Mon Monogram orders.
*A special late delivery between 6pm and 8pm is available within selected Sydney metropolitan postcodes by contacting Client Services on 1300 582 827.

Click & Collect Delivery

Delivery time for Click & Collect orders depend on collection store and time of order placement. Date will be specified in checkout – Complimentary

Please note that Mon Monogram orders are delivered within about 8 weeks
Please note that Overnight and Same Business Day services are not available for Watches and Jewellery products.
In order to provide you with the best service, please enter carefully your complete and accurate shipping address.
Town name should be entered in the "City" field and should match exactly with the postcode.
Louis Vuitton will send you several emails during the order process to keep you informed about the different stages of your order. If you select Click & Collect delivery, you will receive a separate email and SMS (if contactable) informing you that your order is ready for collection. In addition, your MyLV Account will allow you to track your order status.
In order to get more precise information on delivery delays for your place, do not hesitate to contact Client Services on 1300 582 827.
All our products are sent gift wrapped (except agenda refills).

Online and mail order purchases can be exchanged for a product of equal or greater value within 30 days of purchase (except for products hotstamped with initials or Mon Monogram orders which are not returnable).

Please undertake the following steps to ensure a more efficient processing of your exchange:

1. Contact Client Services on 1300 582 827.
2. Place your product in its original packaging and in perfect saleable condition along with the original receipt and returns & exchanges voucher below into a parcel and seal accordingly
3. Your Client Services Advisor will offer you the following shipping options:
   • Receive via email, mail or fax a packing voucher from our logistics carrier, as well as providing you with appropriate contact details that will allow you to arrange pickup with them for shipment back to us. This service is complimentary to you.
   • You may ship your return or exchange via another method of your choice to the below address. However, should you choose not to use our voucher and ship independently, we cannot be held responsible for packages lost in transit, and shipping costs will not be reimbursed.
4. Upon receipt of your return, and subject to inspection by Quality Services, we will proceed to exchange or return per your request

All exchanges must be in their original packaging and in perfect saleable condition (unused and complete with all labels, leaflets, accessories etc.) and have the original receipt attached.

Louis Vuitton will do its best to process your exchange as quickly as possible, which should not normally exceed 30 days.

Online and mail order purchases can be returned within 30 days of purchase (except for products hotstamped with initials or Mon Monogram orders which are not returnable, and watches & fine jewellery which are only exchangeable for an item in the same category).

Please undertake the following steps to ensure a more efficient processing of your return:

1. Contact Client Services on 1300 582 827
2. Place your product in its original packaging and condition along with the original receipt and returns & exchanges voucher below into a parcel and seal accordingly
3. Your Client Services Advisor will offer you the following shipping options:
   • Receive via email, mail or fax a packing voucher from our logistics carrier, as well as providing you with appropriate contact details that will allow you to arrange pickup with them for shipment back to us. This is a complimentary service.
   • You may ship your return or exchange via another method of your choice to the below address. However, should you choose not to use our voucher and ship independently, we cannot be held responsible for packages lost in transit, and shipping costs will not be reimbursed.
4. Upon receipt of your return, and subject to inspection by Quality Services, we will proceed to exchange or return per your request

All returns must be in their original packaging and in perfect saleable condition (unused and complete with all labels, leaflets, accessories etc.) and have the original receipt attached.

Louis Vuitton will do its best to process your return as quickly as possible, which should not normally exceed 30 days.

Louis Vuitton acknowledge that its exchange and return policies do not in any way override Louis Vuitton’s obligations in relation to any statutory warranties, and conditions, which are implied into the supply of any Louis Vuitton product such as in relation to the goods being of merchantable quality, or fit for the purpose for which they have been provided. For more information please contact Client Services on 1300 582 827.

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Creating a My LV account will enable you to:

• Save and manage your personal information.
• Create and share your personal wish list and bookmarks.
• Track your online orders.
• Receive our latest product and event updates.

By clicking on My LV tab, you will be able to create your account and experience your personalised page on au.louisvuitton.com.

Should you have forgotten your password, please click on MyLV tab and select “Forgotten your password?” For security reasons, a new password will be automatically provided for you by our system and sent by email to the address you have supplied. Once you have entered your account, you will be able to change this password.

Louis Vuitton offers you the possibility to update and modify all the information of your account by clicking on “Modify” on your MyLV account.
To delete your Louis Vuitton account, please contact our Client Services on 1300 582 827.

Louis Vuitton has put very strict security measures in place on au.louisvuitton.com in order to guarantee your personal information.
Thus, the Louis Vuitton website is provided with an SSL encryption system to protect personal and payment data.
Louis Vuitton does not keep any credit card information.

Everybody can navigate on au.louisvuitton.com without registering personal information.
However, when creating an account and ticking the "Digital Communication" box, a Louis Vuitton website member agrees to be contacted with invitations to Louis Vuitton events, information on the brand and its products or customer satisfaction surveys.

• The fight against counterfeiting is a long-term element in Louis Vuitton's worldwide sustainability strategy. Louis Vuitton believes that it is essential to preserve the house's ancestral know-how and the work of its craftsmen by fighting the illegal networks that infringe on human rights, the environment and global economy.
• Louis Vuitton has created a specific team fully dedicated to the management and protection of intellectual property rights (trademarks, designs, models, domain names, copyrights) based in Paris with regional offices in Tokyo, Hong Kong, Shanghai, Guangzhou, Milan, New York, Dubai and Buenos Aires.
• In 2010, Louis Vuitton initiated 10,673 raids (43 per day) and 30,171 anti-counterfeiting procedures worldwide, resulting in the seizure of thousands of counterfeit products and the breaking up of criminal networks. 1250 litigious websites were shut down in 2010.
• Louis Vuitton guarantees authenticity by means of an exclusive distribution network; Louis Vuitton products are only sold in Louis Vuitton stores and through the website au.louisvuitton.com

Thanks to a subscription to the Louis Vuitton Digital Communications, you will be among the first to be informed on the latest products, events and news.
In addition, please click on the NEWS tab in order to discover the latest information on Louis Vuitton.
Should you require more information, please contact our Customer Services at 1300 582 827. Our advisors will be more than happy to share their passion with you.

We invite you to consult the Careers section of au.louisvuitton.com, where you will find our current list of job and training opportunities and application forms.

For information regarding the LVMH group, please consult the website www.lvmh.fr