I received a gift purchased from Louis Vuitton. Can I exchange or return it?

You may exchange a Louis Vuitton item received as a gift.

• Please ensure you retain the original invoice or gift receipt, along with the original packaging and documentation, as these are required for any return or exchange.

If you wish to exchange your gift, you have two options:

• Exchange your gift in person within any Louis Vuitton store.
• Online purchases: Contact our Client Services, where a Client Advisor will gladly assist you with returning the product by courier and selecting the perfect alternative.

Please note:

• Only the original purchaser may request a refund of the purchase.
• Refunds are issued only to the original method of payment.
• Items purchased in-store cannot be returned or exchanged online or through Client Services. We invite you to visit a Louis Vuitton store in person.
• When a gift is exchanged or returned, a notification indicating this action will appear in the purchaser’s MyLV account.

For full details, please consult our Returns and Exchanges policy.