Please take note that the delivery of orders this week may be impacted by the public holidays on 22 and 23 September. We appreciate your patience and understanding.

How to exchange a Louis Vuitton product ordered online or by phone?

Online and mail order purchases can be exchanged for a product of equal or greater value within 30 days of purchase (except for products hotstamped with initials or My LV Heritage orders which are not returnable).

Please undertake the following steps to ensure a more efficient processing of your exchange:

Contact Client Services on 1300 582 827.
Place your product in its original packaging and in perfect saleable condition along with the original receipt and returns & exchanges voucher below into a parcel and seal accordingly.
Your Client Services Advisor will offer you the following shipping options:
Receive via email or mail a packing voucher from our logistics carrier, as well as providing you with appropriate contact details that will allow you to arrange pickup with them for shipment back to us. This service is complimentary to you.
You may ship your return or exchange via another method of your choice, however should you choose not to use our voucher and ship independently, we cannot be held responsible for packages lost in transit, and shipping costs will not be reimbursed.
Upon receipt of your return, and subject to inspection by Quality Services, we will proceed to exchange or return per your request.
All exchanges must be in their original packaging and in perfect saleable condition (unused and complete with all labels, leaflets, accessories etc.) and have the original receipt attached.

Louis Vuitton will do its best to process your exchange as quickly as possible, which should not normally exceed 30 days.

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