• Complimentary exchanges & returns within 30 days of delivery.
• Item in perfect & sellable condition.
• Include original invoice, packaging, leaflets and certificates.
• Personalised items cannot be exchanged or returned.
• All returns are to be sent via DHL. We cannot be held responsible for the parcel being lost in transit and shipping charges will not be reimbursed when sent from another carrier.

Please note the following exceptions, which are considered final sale and not eligible for return or exchange:

• High Watches
• High Jewelry
• Personalized or made-to-order items, including hot-stamped or engraved products

Exchanges for Online and Client Services Orders
 
Please follow the steps below to return your item(s):

1) Register Your Return

Log in to your My LV account to register your return online,or contact Client Services on 1300 582 827. 

2) Prepare Your Package
Place your item(s) in the original packaging, along with the receipt and any accompanying documents. 

3) Label Your Package
Use the pre-paid return label included in your order. Ensure any previous shipping labels are covered and seal the package securely using the adhesive strip on the box.

Need a new label?
Contact Client Services at 1.866.VUITTON (1.866.884.8866).

4. Drop Off Your Return
Take your package to any UPS store or drop-off location.

• If you choose not to use the provided pre-paid label and instead ship via a different carrier, please send your return to the address indicated on your return voucher.
• Louis Vuitton is not responsible for lost packages, and shipping fees will not be reimbursed in such cases

Exchanges for Online and Client Services Orders

You may register your exchange online or contact Client Services for assistance:

• Same style and price (different color and/or size):
• Register your exchange online by logging in to your MyLV account, or call Client Services 1300 582 827