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Lunar New Year Shipping

To receive your package by Tuesday, 1 Feb please place your orders by the following dates:

Standard Delivery Australia-wide – by 24 Jan, 3pm AEDT
Express Delivery Selected postcodes – by 26 Jan, 2pm AEDT
Same Day Delivery Sydney only – by 31 Jan, 12pm AEDT
In-store collection is also available for orders placed by 26 Jan, 2pm AEDT.

Standard Delivery

The expected time for standard delivery is 5 to 7 business days following order placement. Shipping charges for standard delivery orders are complimentary.
*For shipments to remote and rural areas including, but not limited to regional Northern Territory, Queensland and Western Australia addresses please allow up to 7 business days for delivery.

Express Delivery

If express delivery is requested, your order will be prioritised and will arrive within 3 business days (Mon-Fri excluding public holidays) from the time you receive email shipping confirmation. Please note overnight orders placed after 2pm AEST, or anytime Saturday or Sunday may not be processed until the following business day. This service is only available to selected postcodes and is not available for My LV Heritage orders.

Same Business Day Delivery

If same business day delivery is requested, your order will be prioritised with expected arrival before 6pm AEST on the same business day (Mon-Fri excluding public holidays) you receive an email shipping confirmation. Please note same business day orders placed after 12pm AEST, or anytime Saturday or Sunday may not be processed until the following business day. This service is presently only available to selected Sydney Metropolitan post codes and is not available for My LV Heritage orders.

Click & Collect

Have your order delivered to the store of your choice – Complimentary.

Orders placed by 3pm AEST Monday – Friday, will be delivered to the store of your choice in 4 business days.* Collect in Store orders placed on Saturday or Sunday will be processed the following business day.

*We are currently experiencing delivery delays to Perth. Please allow up to 7 business days for delivery. 

A date of delivery will be prompted by the system when placing your order. This date is a best estimate of delivery time but is not a confirmation. You will receive confirmation of your delivery to our store via SMS and email.

For security reasons, in order to collect your order in-store, please bring your confirmation email or SMS, your photo ID and your payment card or Paypal confirmation email. Acceptable IDs are passports, ID card or driving license with a photo.

If you send an authorised representative to pick up your order, for security reasons, this person will need to show the confirmation email or SMS, your photo ID, this person’s own photo ID, the payment card or Paypal confirmation email and a Letter of Authorisation signed by yourself.

Your order will be available in-store for 30 days. If not collected, it will be sent back and your original method of payment will be refunded (except personalised and My LV Heritage items).

Louis Vuitton products purchased online or by phone order can be returned for a full refund within 30 days of purchase date when accompanied by the original sales receipt. (Hot stamped, engraved, My LV World Tour and My LV Heritage items are final sale and not returnable).

Once ordered, personalised products (Hot stamped, engraved, My LV World Tour and My LV Heritage items) cannot be cancelled and are not refundable. 

Watches and Fine Jewellery are not refundable but may be exchanged for another product in the same category.

All items must be in perfect saleable condition.

To return a Louis Vuitton product, please follow the instructions below:

1. Contact Client Services on 1300 582 827
2. Place your product in its original packaging and condition along with the original receipt and returns & exchanges voucher below into a parcel and seal accordingly
3. Your Client Services Advisor will offer you the following shipping options:
   • Receive via email, mail or fax a packing voucher from our logistics courier, as well as providing you with appropriate contact details that will allow you to arrange pickup with them for shipment back to us. This service is complimentary to you.
   • You may ship your return or exchange via another method of your choice to the below address. However, should you choose not to use our voucher and ship independently, we cannot be held responsible for packages lost in transit, and shipping costs will not be reimbursed.
4. Upon receipt of your return, and subject to inspection by Quality Services, we will proceed to exchange or return per your request

All returns must be in their original packaging and in perfect saleable condition (unused and complete with all labels, leaflets, accessories etc.) and have the original receipt attached.

Louis Vuitton will do its best to process your return as quickly as possible, which should not normally exceed 30 days.

Louis Vuitton acknowledge that its exchange and return policies do not in any way override Louis Vuitton’s obligations in relation to any statutory warranties and conditions which are implied into the supply of any Louis Vuitton product such as in relation to the goods being of merchantable quality or fit for the purpose for which they have been provided. For more information please contact Client Services on 1300 582 827.

Louis Vuitton products purchased Online or by phone order can be exchanged within 30 days of the original purchase date. (Hot stamped, engraved and My LV World Tour and My LV Heritage items are final sale and not exchangeable).

Once ordered, personalised products (Hot stamped, engraved, My LV World Tour and My LV Heritage items) cannot be cancelled and are not refundable. 

Watches and Fine Jewellery may be exchanged for another product in the same category. When returning Watches or Fine Jewellery please include the product in its original packaging, instructional leaflet, warranty and product certificates such as COSC and GIA (when applicable), along with the invoice or gift receipt

To exchange a Louis Vuitton product, please follow the instructions below:

1. Contact Client Services on 1300 582 827.
2. Place your product in its original packaging and condition along with the original receipt and returns & exchanges voucher below into a parcel and seal accordingly
3. Your Client Services Advisor will offer you the following shipping options:
   • Receive via email, mail or fax a packing voucher from our logistics courier, as well as providing you with appropriate contact details that will allow you to arrange pickup with them for shipment back to us. This service is complimentary to you.
   • You may ship your return or exchange via another method of your choice to the below address. However, should you choose not to use our voucher and ship independently, we cannot be held responsible for packages lost in transit, and shipping costs will not be reimbursed.
4. Upon receipt of your return, and subject to inspection by Quality Services, we will proceed to exchange or return per your request

All exchanges must be in their original packaging and in perfect saleable condition (unused and complete with all labels, leaflets, accessories etc.) and have the original receipt attached.

Louis Vuitton will do its best to process your exchange as quickly as possible, which should not normally exceed 30 days.