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Lunar New Year Shipping
To receive your package by Tuesday, 1 Feb please place your orders by the following dates:
Standard Delivery Australia-wide – by 24 Jan, 3pm AEDT
Express Delivery Selected postcodes – by 26 Jan, 2pm AEDT
Same Day Delivery Sydney only – by 31 Jan, 12pm AEDT
In-store collection is also available for orders placed by 26 Jan, 2pm AEDT.
The expected time for standard delivery is 5 to 7 business days following order placement. Shipping charges for standard delivery orders are complimentary.
*For shipments to remote and rural areas including, but not limited to regional Northern Territory, Queensland and Western Australia addresses please allow up to 7 business days for delivery.
If express delivery is requested, your order will be prioritised and will arrive within 3 business days (Mon-Fri excluding public holidays) from the time you receive email shipping confirmation. Please note overnight orders placed after 2pm AEST, or anytime Saturday or Sunday may not be processed until the following business day. This service is only available to selected postcodes and is not available for My LV Heritage orders.
Same Business Day Delivery
If same business day delivery is requested, your order will be prioritised with expected arrival before 6pm AEST on the same business day (Mon-Fri excluding public holidays) you receive an email shipping confirmation. Please note same business day orders placed after 12pm AEST, or anytime Saturday or Sunday may not be processed until the following business day. This service is presently only available to selected Sydney Metropolitan post codes and is not available for My LV Heritage orders.
Click & Collect
Have your order delivered to the store of your choice – Complimentary.
Orders placed by 3pm AEST Monday – Friday, will be delivered to the store of your choice in 4 business days.* Collect in Store orders placed on Saturday or Sunday will be processed the following business day.
*We are currently experiencing delivery delays to Perth. Please allow up to 7 business days for delivery.
A date of delivery will be prompted by the system when placing your order. This date is a best estimate of delivery time but is not a confirmation. You will receive confirmation of your delivery to our store via SMS and email.
For security reasons, in order to collect your order in-store, please bring your confirmation email or SMS, your photo ID and your payment card or Paypal confirmation email. Acceptable IDs are passports, ID card or driving license with a photo.
If you send an authorised representative to pick up your order, for security reasons, this person will need to show the confirmation email or SMS, your photo ID, this person’s own photo ID, the payment card or Paypal confirmation email and a Letter of Authorisation signed by yourself.
Your order will be available in-store for 30 days. If not collected, it will be sent back and your original method of payment will be refunded (except personalised and My LV Heritage items).